Below is some of the details I managed to gather so far.
Wincor-nixdorf
is one of the world's leading providers of IT solution and services to
banking industry and produce his own cash recycler machine, namely CINEO
C4040 series.
The group has its Asia Pacific regional headquarters located in Singapore as well as one office in Mount Kiara, KL.
Its
website does not provide much info regarding sales in Malaysia and
Singapore. So, no idea on its market share in the CRM industry here.
The second player I managed to search is from CLSystems SR7500 CRM model.
CL
Systems is under CL International Holding Group who has been providing
IT services to banking industry for decades. The group has major
operations in Malaysia, Singapore, China and HK.
Based
on the info in its website, the group formed a partnership with
Hitachi-Omron Terminal Solutions Corporation who is the largest
manufacturer of ATMs in Japan and had installed more than 3,000
terminals in Malaysia and Singapore.
Besides
the group is the first company to install a self-service cash recycler
machine in Malaysia in 2011. (OpenSys just started to conduct testing
trial with local bank in 2013/2014)
Based on the OpenSys AR2014, it mentioned that Malaysia has around 15k units of ATMs.
So, if CL Systems has around 3k units in Malaysia, it has around 20% market share and as far as I see, the ATM machines in Malaysia are quite dominated by Wincor and NCR.
OpenSys
does not state its numbers of units, but I guess they have lesser than
that. Else, they will state it like how they brag about their 80% market
share in the cheque deposit machines.
But
the penetration rate of CRMs is still quite low at around 4%. There is
still much more growth for the industry. It just depends how well
OpenSys able to increase its market share in the CRM market.
(Copy from Internet) Tetsuhei Kawamura,GM of OKI (OpenSys's partner), once said that the biggest challenge for banks to adopt the CRMs is they
have to update their software, which is time consuming and brings about
a learning curve to learn the new features of the software.
Secondly,
banks demand a 99.8% success rate when it comes to counterfeit
recognition as the checking is done by the machine itself when the money
is deposited to the machine before being withdrew by the another user.
Finally,
banks worry about the devices’ life and don’t want to spend on new
machines after few years of service and it also has to be able to
withstand the wear and tear caused by constant use.
And I do hope OpenSys continue to market its outsourcing model as the segment has higher margin and also in recurring term
OPENSYS (0040) - OpenSys: Its potential competitors
http://ctyap.blogspot.com/
